Banking on the Future

The Australian Stock Exchange's case study: Banking on the Future, interviews Marnie Baker, CEO of Bendigo and Adelaide Bank.

'As Australia’s fifth-largest bank, Bendigo’s latest financials were better than many. Its core takeaways when it announced its results were that it had strong deposit funding and liquidity profiles, a reinforced balance sheet, a well secured lending portfolio and resilient business performance. Its focus on delivering a broad range of financial services and innovations to regional, rural and suburban business and retail customers differentiates it markedly from the big banks. It prides itself as being a leader as well as a disruptor, and is spritely when it comes to product innovation.'

The article also points to Bendigo's cost transformation program that will enable it to remain aligned to the changing needs of its customers from both a product and experience perspective and the Bank's success to date which includes a 10 per cent increase in customer numbers, bolstering market share by 2.24 percent.

Baker also speaks to the organisation's quick response to the COVID pandemic, the support given to customers and to their staff.

This is an insightful article that explores the banks approach to community, its customers and shareholders. Read the article here.