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Who We Are

Building happier, healthier communities

Community Purpose

We’re Australia’s first 100% member-owned alliance of social enterprise banks. Our profits are invested in initiatives that support members and deliver positive social change within our communities. We call this Do Good Banking.

Here to Do Good

Matthew Smith, CEO, SERVICE ONE
Social Impact Entrepreneurs
Feature|24 April 2020
SERVICE ONE Alliance Bank is supporting social enterprise entrepreneurs to build a stronger, more equitable community.
Janine heat
The Collective
Feature|30 March 2020
BDCU Alliance Bank is supporting local businesses in Goulburn through its award winning Collective. 
Bo Chudosnik, Surf Life Saver, Ocean Grove
AWA Community Investment
Feature|27 March 2020
AWA Alliance Bank is a social enterprise that believes active kids and a more equitable community will foster positive social change.

Can a  Bank Do Good?

Yes, who you bank with matters.

Alliance Bank is a social enterprise and our profits are invested in delivering positive social good within our communities. This means your money is going to work every day to ensure you and your community prosper.

We are independent and focused on developing strategies that will improve the health, social and economic fabric of our communities. We do this through highly personalised banking, impact investing initiatives, shared value partnerships and vocational programs.

Collectively we serve over 40,000 members.

Bendigo and Adelaide Bank is a strategic partner. Their mission is to feed in to the prosperity of their customers, not off it. To achieve this they focus on the success of customers, people, partners and communities by:

  • Taking a 100 year view
  • Listening and responding
  • Respecting every customer's choice, needs and objectives
  • Partnering for shared success
  • Having a clear purpose that is supported by their values

Their retail brand, Bendigo Bank, has more than 600 service outlets including more than 310 locally owned public companies operating under the Community Bank® brand..

Bendigo & Adelaide Bank

Strength and Community

What is a Social Enterprise?

And how do we support our communities.

Quite simply, social enterprises are businesses that trade for profit and have social goals.

We support our communities by investing our profits, resources and time into local social issues that matter. Supporting our communities is at the heart of our business strategy, it’s the reason we come to work every day.

When you bank with us, this is what happens.

As a group we’ve committed $5,812,000 over four years to local sporting groups, health care, youth education, apprentices and social enterprise entrepreneurs. We do this in a way that delivers shared value for the beneficiary, the community and us. This way everyone wins: we grow and the community grows.

Alliance Bank has adopted the Banking Code of Practice.

The Code is a voluntary code of conduct which sets the standards of good banking practice for us to follow when dealing with persons who are, or who may become, our individual and small business members and their guarantors.

A copy of the Code is available at any Alliance Bank branch or by telephoning our strategic partner Bendigo and Adelaide Bank on 1300 BENDIGO (1300 236 344). A copy of the Code can also be printed from the following link.

Banking Code of Practice

Banking Code of Practice

Standards of good practice

Financial Claims Scheme

The Financial Claims Scheme (FCS) is an Australian Government scheme that provides protection and quick access to deposits in banks, building societies and credit unions in the unlikely event that one of these financial institutions fails.

Under the FCS, certain deposits are protected up to a limit of $250,000 for each account holder at any bank, building society, credit union or other authorised deposit-taking institution (ADI) that is incorporated in Australia and authorised by the Australian Prudential Regulation Authority (APRA).

Financial abuse occurs when one person manipulates another to control their finances and property without their consent. It can happen to anyone, no matter how old, or how much money they have.

We recognise that it may be difficult for you to seek assistance. If you feel you're in a financially abusive situation, please do not hesitate to speak to any member of our staff.

If you or someone close to you is in immediate danger, dial 000.

Learn more about financial abuse and how we can help.

Understanding Financial Abuse

Vulnerable Customer Support

We provide extra care when our vulnerable customers need it most by face to face support from our staff, telephone support by our specialised team or we have a list of external support agencies you can refer to.

*Find Australia’s Social Enterprise Sector 2010

Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. AWA Mutual Limited®, BDCU Limited®, CIRCLE Mutual Limited®, NOVA Mutual Limited® and SERVICE ONE Mutual Limited® (Alliance partners) are independent mutual entities that have formed an alliance with Bendigo and Adelaide Bank. AWA Alliance Bank®, BDCU Alliance Bank®, CIRCLE Alliance Bank®, NOVA Alliance Bank® and SERVICE ONE Alliance Bank® are trademarks of Bendigo and Adelaide Bank Limited.

© Copyright 2020 Bendigo and Adelaide Bank